Kuma Bikes Warranty Policy

1. Your legal rights come first

If you bought your bike from a Kuma dealer rather than from us directly, that dealer is the seller and your statutory rights sit with them in the first instance. This warranty runs alongside those rights and can be claimed through the dealer or directly with us.

Guarantor: Kuma Bikes Ltd, 109 Clonskeagh Road, Rathmines, Dublin D06 F382, Ireland.

2. What we cover

We warrant that, in normal use, your Kuma product will be free from defects in materials and workmanship for the periods set out below. Periods run from the date of purchase shown on your receipt or invoice (or, for a bike collected later, the date of delivery).

2.1 Warranty periods

Short-period items above are covered for manufacturing defects only, not for wear.

2.2 Battery capacity

A rechargeable battery loses capacity with use — this is normal and not a defect. We consider a battery defective if it retains less than 70% of its rated capacity within 2 years or 500 full charge cycles, whichever comes first, when it has been charged and stored as described in the owner's manual.

2.3 Who the warranty covers

This warranty is given to the original purchaser and is not transferable on resale. Proof of purchase (receipt or invoice) is required for every claim.

Bikes bought from sellers who are not authorised Kuma dealers — including online marketplace resellers and grey imports — are not covered.

Coverage applies in Ireland and the EU. If you move outside this area we will still supply parts under warranty where we can, but you may have to arrange and pay for fitting and shipping.

3. What we do not cover

This warranty does not apply to:

Normal use and upkeep - Normal wear and tear, including wear to tyres, brake pads, discs, chains, belts, sprockets, cables, bearings, grips and saddles - Routine adjustment: brake and gear tuning, spoke tensioning, wheel truing, chain tensioning, bolt torquing - Cosmetic marks, scratches, stone chips and fading that do not affect function - Corrosion, seizing or failure caused by dirt, salt or grit that has been allowed to build up

How the bike has been treated - Accident, collision, crash damage, drops, theft or vandalism - Misuse, neglect, abuse, stunt riding, jumping, off-road use beyond the bike's intended terrain, or racing - Exceeding the maximum rider, cargo or total weight limits in the owner's manual - Water damage caused by pressure washing, hosing, immersion, or leaving the bike submerged or standing in water — a bike is weather-resistant in normal riding, not waterproof - Battery damage caused by charging with a non-Kuma charger, power surges, freezing, or storage outside the temperature range in the manual

Work done to the bike - Assembly, repair, servicing or disassembly carried out by anyone other than Kuma or an authorised Kuma dealer, where that work caused or contributed to the fault - Fitting of non-original parts or accessories, where the fitted part caused or contributed to the fault - Any modification to the motor, battery, controller, firmware or speed limiter, including derestriction or fitting a throttle where none was supplied. Derestricting an e-bike also makes it illegal for road use in Ireland and voids the whole electrical warranty.

How the bike is used - Bikes used for hire, rental, bike-share, courier or delivery work, tour fleets, training, or any other commercial or fleet use, unless we have agreed a commercial warranty in writing

Other - Faults reported after the applicable warranty period has ended - Loss of use, hire costs, lost earnings, travel costs or other indirect losses

Where an excluded cause is only part of the picture, we will look at the whole bike and tell you plainly what we found.

4. Servicing

To keep your bike safe and running well we ask that you have it serviced by Kuma or an authorised Kuma dealer:

• a first service within 6 weeks or 300 km of purchase, whichever comes first
• an annual service every 12 months thereafter

Keep your service records — they help us process a claim quickly. We will not refuse a claim simply because a service was missed, but if a fault was caused by a lack of maintenance that a service would have caught, that fault is not covered under section 3.

5. How to make a claim

1. Complete our online warranty form before any work is done.

Make a warranty claim: kumabikes.com/pages/warranty-claim

The form is the fastest route and makes sure nothing is missed. You can also go back to the dealer who sold you the bike, and they will raise the claim with us. If you cannot use the form, email info@kumabikes.com or call +353 1 260 0306.

Do not have repairs carried out and then send us the bill — work we have not authorised in advance is not reimbursed.

2. Have this ready for the form: - your name and contact details - proof of purchase (receipt or invoice) - the frame number and, for electrical faults, the battery and motor serial numbers - a clear description of the fault and when it started - photos or a short video of the fault, and of the whole bike

The same form is used to register a new bike — just note that you are registering in the problem field.

3. We assess. We aim to respond within 3 working days. We may ask for more detail, ask you to try a simple check, arrange inspection at one of our stores or an authorised dealer, or ask for the bike or part to be returned to us for inspection.

4. We resolve. If the claim is accepted we will, at our discretion: - supply a replacement part free of charge, or - repair the product, or - replace the product with the same or an equivalent current model, or - where none of the above is reasonable, offer a credit or refund reflecting the age and use of the product

Frames replaced under warranty may be supplied in the nearest available colour and current model year. Where a part is no longer made, we will fit the closest equivalent.

5. Costs. Within the warranty period we cover the cost of the replacement part and of labour carried out by us or an authorised dealer. You are responsible for getting the bike to us or to the dealer. For a claim made in the first 12 months we will also cover return shipping of the repaired product within Ireland.

If we inspect a product and find the fault is not covered, we will tell you why before doing anything else, and quote you for a chargeable repair.

6. Repaired and replaced parts

A repair or replacement does not restart the warranty. Replacement parts are covered for the remainder of the original warranty period, or 90 days from fitting, whichever is longer. Parts removed under warranty become the property of Kuma Bikes Ltd.

7. Safety

If you believe your bike has a safety fault — particularly anything involving the frame, folding hinge, fork, steering, brakes or battery — stop riding it immediately and contact us. Do not attempt to keep using it while a claim is being assessed.

If a battery is swollen, damaged, punctured, unusually hot, or giving off smoke or a smell, do not charge it. Move it away from anything flammable, keep it outdoors if it is safe to do so, and contact us straight away.

For anything urgent or safety-related, phone us on +353 1 260 0306 rather than waiting on the form.

8. Dealer and trade sales

The following applies to bikes and parts supplied by Kuma Bikes Ltd to a business for resale. It replaces sections 5 and 6 for the dealer relationship; the end consumer's warranty and statutory rights are unaffected.

Dealer obligations - Carry out and record a pre-delivery inspection on every bike before handing it to a customer, in line with our PDI checklist - Register each bike sale with us, including frame number and customer details, within 14 days - Hand the customer this warranty policy and the owner's manual at the point of sale - Report a warranty fault to us within 14 days of the customer reporting it, using the warranty form at kumabikes.com/pages/warranty-claim - Retain the faulty part and return it to us if requested, within 30 days - Do not issue refunds, credits, replacement bikes or goodwill on Kuma's behalf without our written agreement first

What we cover for dealers - Replacement parts free of charge for accepted claims - A labour contribution at our published trade warranty labour rate, for work carried out by the dealer's own qualified mechanic - Carriage on warranty parts within Ireland

Not covered - Labour or goodwill agreed with a customer without our prior authorisation - Claims submitted outside the timeframes above - Loss of margin, customer compensation, or the dealer's own consequential losses - Bikes sold on by the dealer outside their authorised territory

Statutory position between businesses. Sales between Kuma Bikes Ltd and a dealer are business-to-business and are governed by our trade terms and conditions and the Sale of Goods Acts 1893 and 1980 as they apply to non-consumer sales, not by the Consumer Rights Act 2022. Where a dealer has honoured a consumer's statutory rights on a Kuma product, the dealer may seek recourse from us under our trade terms.

9. Changes to this policy

We may update this policy from time to time. The version in force on the date you bought your product is the one that applies to it. The current version is always available at kumabikes.com/warranty.

10. Contact

Warranty claims and registration: kumabikes.com/pages/warranty-claim This policy: kumabikes.com/warranty Email: info@kumabikes.com Phone: +353 1 260 0306 Post: Kuma Bikes Ltd, 109 Clonskeagh Road, Rathmines, Dublin D06 F382, Ireland